UnderDawn
AI & automation for student, staff, and customer experiences
How UnderDawn designs, builds, and supports AI workflows and assistants for higher education and enterprise teams.
Where AI & automation helps most
We focus on automations and assistants that remove repetitive work and improve the experience for students, staff, and customers.
- AI chatbots for enrollment, student services, and support centers
- Knowledge-aware assistants for internal teams and help desks
- Automated email, intake, and routing workflows across systems
Services
- Use-case discovery and prioritization workshops
- Design of conversational flows, knowledge models, and guardrails
- Build and integration of AI assistants with your existing systems
- Monitoring, evaluation, and ongoing tuning of AI behaviour
Example outcomes
- Shorter response times for common questions from students and staff
- Fewer manual triage steps for forms, tickets, and emails
- Better data on what students and staff are asking for
How we work
- Discovery. We review current workflows, systems, and constraints.
- Design. We propose AI use cases, success measures, and risks.
- Build. We implement assistants, integrations, and dashboards.
- Adoption. We support pilots, training, and change management.
To talk through an AI or automation initiative, contact our team from the main site.