UnderDawn
AI assistant for student and staff questions
An illustrative example of how an AI assistant can reduce manual triage while keeping humans in the loop.
Objectives
- Reduce time spent answering repeat questions
- Provide 24/7 responses for common topics
- Route complex cases to staff with full context
Solution components
- AI assistant trained on institutional content and policies
- Integrations with ticketing or CRM systems
- Dashboards to monitor topics, satisfaction, and handoffs